This is the Terms of Use and Privacy Policy of Solar Rais (Pty) Ltd trading as Solar Rais referred to in the General Terms and Conditions. This Privacy Policy applies to the personal information of users of the Solar Rais website, available at (Website), of users of the Solar Rais social media pages, groups, accounts or profiles (Social Media Pages including but not limited to Facebook, Instagram, Twitter, Pinterest, Whatsapp) of customers of Solar Rais (users). 

This privacy policy sets out how Solar Rais collects, uses and protects any information that you give us when you use this website. Solar Rais is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Solar Rais may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. Intellectual Property Rights 
The contents of this website are proprietary and confidential and are protected by international copyright laws and other intellectual property rights. The owner of these rights is Solar Rais (Pty) Ltd and Tintley Trading cc, its affiliates or other third party licensors. All product and company names and logos displayed or referred to on this website are the trademarks, service marks or trading names of their respective owners, including us.
By using this website and any other Solar Rais services, you hereby acknowledge and confirm that you have read, understood and accept and agree to the terms of this legal notice. If you do not accept these terms, please do not use this website or service and exit this website immediately.

2. Acceptable Use
2.1 You must not use this website for any unlawful or fraudulent purposes. You must not misuse this website b introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt this website or any part of it; any equipment or network on which this website is stored; any software used in connection with the provision of this website; or any equipment, software or website owned or used by a third party. You must not attack our website via a denial-of-service attack.

2.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it. Solar Rais intends that the information contained on this website is directed only at persons who are permitted to receive such information under the laws of their local jurisdiction (“Users”).

3. We may collect the following information:

When you use the Solar Rais website to browse for products and services, you may voluntarily give us information via email, webform or subscription to services. We will use your information to respond to you, regarding the reason you contacted us.

“Personal Information” as used in this Privacy Policy is information that we directly associate with a specific person or entity, such as name, address, mobile telephone number, and email address. The Personal Information you provide will vary based upon the context, and we will not collect your Personal Information unless you make it available. You are not required to provide Personal Information at any time while visiting the Websites; however, you may be required to provide Personal Information to use certain Services. You may provide us with Personal Information by participating in online or emailed surveys, subscribing to newsletters and other recurring offerings through the Websites, and in connection with other products, services, features, or requests made available.

Do not provide personal information about others unless you are authorised or required to do so by applicable law or contract. Before supplying personal information about others, you and the person about whom you supply the information must review and consent to the Terms of Use and Privacy Policy of the Website. By submitting any personal information about others, you represent and warrant that you are authorized to do so, that you have made the Terms of Use and Privacy Policy available to the person about whom you supply the information, and that you have obtained that person’s written consent to our Terms of Use and Privacy Policy. If applicable law allows you to supply the information without doing the foregoing, you represent and warrant that you have abided by that law and that it allows us to receive and disclose the information under this Privacy Policy without any further action on our part. You agree to indemnify, defend and hold harmless Solar Rais, our parents, subsidiaries, officers, directors, employees and agents, sponsors and its affiliates, for any failure by you to comply with this paragraph.

Information we may collect:

Basic Personal Details
  1. Name and surname.
  2. Contact information including email address.
  3. Demographic information such as postcode, communication preferences and interests.
  4. Other information relevant to customer surveys and/or offers.
  5. For the information about the cookies we collect see the Types of cookies we collect section.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third-party websites

This Privacy Policy does not apply to any third-party websites which may be accessible through links on the Website and/or Social Media Pages. Solar Rais makes no representations or warranties about the privacy practices of any third party and does not accept any responsibility for the privacy practices of, or content displayed on third party websites. Third-party website providers are responsible for informing users about their own privacy

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
  2. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  3. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact our customer service officer:   [email protected]  |  +27 10 003 0768. 
  4. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above details. We will promptly correct any information found to be incorrect.

4. Indemnity
4.1 You hereby acknowledge that the information contained on this website is believed by Solar Rais to be accurate and correct and you indemnify Solar Rais from any losses incurred from the use of this website or platform that provides the website. Statements of opinion on this website are considered by Solar Rais to be reasonable. However Solar Rais does not accept responsibility for any such information, and all investors are expressly warned of the requirement to carry out their own due diligence. Solar Rais accepts no responsibility to any User for the consequences of any person placing reliance on the content of this website for any purpose.

4.2 The material on this website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Solar Rais provides you with this website on the basis that Solar Rais excludes all representations, express or implied warranties, conditions and other terms which but for this legal notice might have effect in relation to this website.

4.3 Insurance is held to protect the Public, the Environment, and Assets. The asset owner is the responsible party who hereby agrees to exercise the most caution during any customer engagement. This includes services provided or products provided.

4.4 Liability to customers or 3rd parties is limited to the single, associated, specific contract value, unless otherwise agreed to in writing.

5. Values

5.1 Solar Rais has seven (7) company values. A customer shall be entitled to lodge a valid complaint if they have reason to believe there is a deviation from them during any engagement with that customer.

5.2 Solar Rais values are:

  1. We ensure that safety, health, environment and quality is a top priority;
  2. We care for our people and support their holistic development;
  3. We value and promote diversity and inclusion;
  4. We act with respect and integrity at all times;
  5. We comply with all applicable legal requirements;
  6. We take ownership and accountability for our individual and team performance;
  7. We deliver what we promise to our customers and relevant stakeholders.

6. Governing Law
6.1 Solar Rais and/or any of their advisors may amend this agreement at any time by notice on the website, and continued use of this website shall constitute acceptance by users of such amendments.

6.2 This legal notice and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the law of South Africa. The courts of South Africa shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this legal notice.


Like many online service providers, Solar Rais uses cookies for the purpose of facilitating your use of Solar Rais Sites and to find out how Solar Rais service may be improved. Solar Rais uses cookies and other technologies to collect and analyse information about you and your usage of Solar Rais site to test, analyse, deliver, and personalise Solar Rais content and the experiences you receive.

What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

Types of Cookies we use
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